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How to change the user name seen in the email sent to customers

Eva
Eva Aug 17, 2020

At the moment, when a customer receives an email from jira, if the action that cause the email to be sent was from an agent doing an update on the ticket, the customer gets an email from "Agent Name <jira@xxx.atlassian.net>. Is it possible change it so that the email the customer seen is from "Project Name <jira@xxx.atlassian.net>?

 

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