How to change subdomain

[Nub8 LLC]

Is there any way to change my subdomain and add a custom one?

[Joseph Chung Yin]

@Nub8 LLC -

Are you referring to the portal URL?  If so, currently it is not possible out of the box.  Please see https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-customize-your-portal-url

It is my understanding it is a feature that Atlassian is still gathering interest from the user communities.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Angélica Luz]

Hello @Nub8 LLC,

Thank you for reaching out to Community.

When using Jira cloud, it’s not possible to change the URL and this is also true for the customer portal.

There is a feature request suggesting the implementation of this ability:

• Create ability to customize the Customer Portal URL in JIRA Service Management

Please, click on Vote and also Watch to receive updates about the feature.

As a workaround, you can use 301 redirects. It means that you can redirect the portal URL, for example, https://mycompany.atlassian.net/servicedesk/customer/portal/1 to a custom link, e.g. www.mycompany.com.

Here is a link that will help you better understand it: Change page URLs with 301 redirects and How to Properly Implement a 301 Redirect.

As this is something that must be configured on your side, there is no documentation from Atlassian.

Hope this helps!

Kind regards,
Angélica