Hi
We had the same Request and have been in the admin.atlassian.com find a solution.
Under Products -> Product URLs -> Custom domains can you add a Custom Domain
Then you must select the Product for the Portal
Jira Service Managment
https:// xxx.atlassian.net/servicedesk/customer/portal/3
the Applies to
Help Center
Then creat a Custem Domein vor your Portal
Specify your domain
Domains must follow the format of subdomain1.subdomain2.domain. Both subdomains are required for security purposes.
Redirect URL
Add an optional redirect
Make your custom domain easier to remember with a simpler redirect URL. When someone uses this URL they’ll be redirected to the custom domain.
Redirect URL (optional)
in dies Field, you can insert your old URL
https:// servicedesk.companyname.com/
Then Atlassian create you the CNAME for your Domain Controller
Regards
Patrick
Hello @Nub8 LLC,
Thank you for reaching out to Community.
When using Jira cloud, it’s not possible to change the URL and this is also true for the customer portal.
There is a feature request suggesting the implementation of this ability:
Please, click on Vote and also Watch to receive updates about the feature.
As a workaround, you can use 301 redirects. It means that you can redirect the portal URL, for example, https://mycompany.atlassian.net/servicedesk/customer/portal/1 to a custom link, e.g. www.mycompany.com.
Here is a link that will help you better understand it: Change page URLs with 301 redirects and How to Properly Implement a 301 Redirect.
As this is something that must be configured on your side, there is no documentation from Atlassian.
Hope this helps!
Kind regards,
Angélica
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Are you referring to the portal URL? If so, currently it is not possible out of the box. Please see https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-customize-your-portal-url
It is my understanding it is a feature that Atlassian is still gathering interest from the user communities.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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