Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change reporter field based on Description field

chill I'm New Here Nov 02, 2020

Our helpdesk receives quite a few requests via form emails. These form emails contain text such as "Staff Member" and "Staff Member's Manager", that should be easy to parse out of the body of the description. I see quite a few recommendations to add a plugin for parsing email, but I'd prefer to attempt to use our current subscription first.


Is there a way after the ticket is made to use Automate to pull text strings from the Description field and place it in other fields such as "Reporter"? In Automate I'm seeing ways to find text via RegEX, but not how to copy it into a field such as "Reporter" and "Watcher"


An example of one of these form emails is below:



"Jane Doe has submitted a request for an access badge


Sarah Fakename



2 answers

1 vote
chill I'm New Here Nov 03, 2020

I will investigate, thanks! This does look fairly advanced to write a whole script, as it would involve using the REST API and a JSON script. I'm assuming this is why most people just buy the plugin? I have quite a few more members in confluence than Service Desk which would artificially increase the cost.

Not necessarily as you buy jira apps only for jira and price is depending only on the jira user tier.

If you plan on achieving this via app, the way I see it, it could only be done by adding post functions in a custom workflow. JSU or JMWE could fulfill your requirements.

Maybe scriptrunner is also possible, but I am not sure about scriptrunner on cloud.

Hi Chill,

I'm not 100% sure and also not very familiar with JSON, but it reads as you could achieve that using "Advanced Field Editing" as described here:

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you