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Jira Service Management
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Hello, I am having trouble changing the Issue type of the email request type. Below I am sharing a screenshot of the issue type support associated to the email request - how can I associate the em...
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Hello everyone, I am trying to set an automation when a release date value is selected for a release, it automatically send a message to a slack channel with the release date Below is how I...
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We use Jira Service Management Cloud for our Client Support team and we have a Support Portal for our clients to create tickets for us. The portal does not allow anonymous ticket submission. O...
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I'm tying to get a list of options for a customfield on my jira cloud account (im not a global admin on jira. just the project im trying to query) no sure what endpoint i should be calling. I...
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Hello Everyone, We have setup Atlassian assist (halp) in our sandbox and set it to a response channel. It works great currently. My question is, We only want the Bot to respond to "@" mentio...
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Hi we have been asked if the below is possible? We have our primary Jira cloud project called "SD project" which is used company wide. Its a company managed project and is a Jira Servi...
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Hi everyone, We’ve been using the Power BI Connector for Jira for the past couple of months, and it has generally worked well. However, I’m currently trying to create a report using only dat...
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Hello, I have created an automation that sends an email when a certain criteria is met. This portion of the automation is working what I am having an issue with is the customer field data and how it...
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Hi , I am looking for a way to change a date format to “dd/mm/yyyy. Is it possible?
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Hello, In Opsgenie we are able to access a "user view" for other user's Notification Settings, etc. It's accessed via these URLs: tenant.app.opsgenie.com/settings/user...
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Hi, I'm trying to install jira service management on linux rhel9. I have followed these links: - Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Documentatio...
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There's a help page that vaguely talks about some sounds Atlassian has licensed(?) for the iOS Jira Cloud app. Doesn't say how to select them, or how to do it on Android. I haven't found ...
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Olá, bom dia! Gostaria de saber como exportar o catálogo considerando que ele foi menos utilizado em um determinado período. Att
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Hi, Whenever we call a GET status API, does the sequence of call IDs changes in response everytime we hit? Because, Im trying to load these fetched information in a table and I'm getting duplicate ...
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Error: Jira Service Management - Cloud- It looks like our database is taking a little linger than usual to sync up. Wait a few momente then try again.
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Hi everyone, We're trying to set up Jira Cloud for Sheets for an internal team who use a JSM project. We have the add-on available and I've tested writing a query which includes the request t...
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I need to execute a groovy script which is created in the script runner in JSM when user click on a button Scenario I need to execute the below groovy script when user click on the "subscribe" ...
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Hi all, I have looked at some previous posts but the majority were a few years old and wanted to see if there were any new updates or work arounds to help, I thought it would be rather simple but I w...
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I need to design a form, that requires 3 Asset selection fields, all from the same Object Schema. I only the data in the form, so didn't want to create a custom field for each one. However, when ad...
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Hi I'm trying to install jira service management on linux rhel9. I have followed these links: - Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Docum...
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Hello there! I just created my first and most probably only one Customer Support project. By default there is a page /servicedesk/customer/portals. So my customer gets firstly to this page and then h...
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Hi Community, I'm trying to build an automation rule that checks if the action initiator, is a member of any of the organizations that are assigned to the ticket. I can't get it to work....
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I use canned responses via the desktop version but cant find a way of adding canned responses to customer replies via the app which I am seeking to use.
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I am making use of 'Jira Cloud for salesforce' currently I need to make these fields mandatory in the 'Create Jira' page. · Shipsy Consig...
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Hi ist ist possible, to give acces to certain tickets (filter) related to a customer via a dashboard, without giving him acces to all the tickets in a service desk?
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