How to change how emails are displayed

[Severin Prothmann]

Hi there

How we could change the settings for emails from JiraServiceDesk that they are displayed otherwise than standard?

Now the email only display a single comment. How we're able to change email settings that we see the whole ticket conversation, last comment on top?

thanks and best regards

Severin

[Jack Brickey · Accepted solution]

OOTB you cannot achieve this, at least when I last checked (recent). Here is one suggestion to add this that I found on JAC - JSDCLOUD-2044 . I use Email this Issue addon to accomplish this for one project that requires it. It works well and has other benefits that might be beneficial to you.

NOTE: I am not associated w/ this app and am not promoting it. Just conveying I use it. I'm sure there are alternatives you could consider in Marketplace.

[Severin Prothmann]

Thanks Jack

I'll try this out..... 

cheers