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How to change comment property with ScriptRunner for cloud?


We got used to post comments with Ctrl+Enter in Jira and now, after migration to JSD (cloud version), this shortcut submits internal comment, but we need external. So I try to use scriptrunner script (via REST API, since there is no other way in cloud edition), but not succeed. How to change it? Any ideas?

2 answers

1 accepted

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Answer accepted

Hi Kirill,

Can you please refer to the example located here.

I have just tested this example in the script console using the Update Issue example and have found that when I set the  properties for the comment to be as per below that it posts the comment as a public comment rather than an internal comment.

 properties: [
            [key: "sd.public.comment", value: [ "internal": false ]]

I have also found that using the update comment rest API located here that I was able to update an internal comment to mark it as a public comment using the example rest call below.

def result = put("/rest/api/2/issue/${issueKey}/comment/<commentIDHere>")
    .header("Content-Type", "application/json")
        body: "Changing ID from an internal comment to a public comment",
        properties: [
            [key: "sd.public.comment", value: [ "internal": false ]]

This method should allow you turn internal comments into public comments.



Hi Kirill,

If this answer has managed to answer your question can you please mark it as accepted so that other users searching for a similar question can see that this has been marked as a correct answer.


yep, thank you, that works just fine!

Make all comment external by default:

"Content-Type", "application/json")
.body([body: comment.body, properties: [[key: "sd.public.comment", value: ["internal": false ]]]])


What happend if I need to add the value of a custom field to the body? (comment)

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