Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change browser from IE to Chrome on email "View Issue" link

Our default browser is IE. We want our users receiving emails from Service Desk with the "View Issue" link to have this link open in Chrome or Edge. 

Does anybody know how to do this?

Thank you,

Anna

2 answers

2 accepted

1 vote
Answer accepted

The browser that is opened by a link in these emails is chosen by the operating system on the client machine.

There is nothing you can do on the server side to get the client to use a specific piece of software to open a url, it's all client side settings.

So, you'll need to consider how you are going to get all the clients machines altered so that they know to open certain urls with a different browser.   Once you've done that, then you will need to amend the service desk emails so that they send a url that triggers the "right" browser when clicked - something like replacing https://myjira/browse/issue-42 to chromelink://myjira/browse/issue-42

Bear in mind that doing this is totally unsupported, in Jira and in browsers, and that those links will no longer work for anyone not using a client machine that you've set up to do it.

Because of all of that, I would very strongly recommend that you do not try to do this.

I would recommend that instead, you get the default browser on the client machines set to something supported.  You shouldn't be using IE anyway.

0 votes
Answer accepted
Charlie Misonne Community Leader Feb 11, 2021

Hi Anna,

This won't be straight-forward.

First of all you need to find a way/ plugin allowing you to change URL's in email notifications.
I do not recommend doing this. It requires some maintenance and testing on each upgrade.

If you achieve that, you need to know how the URL's should look like. And there's definitely some work for your corporate IT on the client side.

This could be interesting: https://www.adamfowlerit.com/2015/05/how-to-launch-a-url-in-google-chrome/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
4.8
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

272 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you