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How to change Date Format in Jira Service Management?

I would like to change my date format in Jira Service Management. On this page, I saw how I can configure date formats using JavaSimpleDateFormat. Currently, my formats are set as:

Screenshot 2021-01-08 at 14.07.43.png

Yet, my Dates in JSM don't match the pattern:

Screenshot 2021-01-08 at 14.04.44.png

The Due Date seems to be in a format: YYYY/mm/dd

I use Google Chrome Browser 87.0.4 version and macOS BigSur


2 answers

1 accepted

1 vote
Answer accepted
Ganesh Babu Community Leader Jan 08, 2021

Hello @Stanimir Yakimov 

Here you can find the answer which is been posted earlier in the community

And also there is a issue, if at all you are using the new view in the cloud instance and also the ticket has been raised for the same here. The issue is that even after updating the parameters in the advanced settings tab. For more info please find the ticket raised:

Thanks and Regards,

Ganesh Babu J

@Ganesh Babu Yes, thank you so much for this. (y) 

Like Ganesh Babu likes this
0 votes
Sandesh Shetty Community Leader Jan 08, 2021

@Stanimir Yakimov 

You can change advanced setting to change due date field to MM/dd/yy (if you need this format).  Here is the setting you can use. = MM/dd/yy = %m/%d/%Y = MM/dd/yy h:mm a = %m/%d/%y %I:%M %p

kindly accept the answer if this resolves your issue!!

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