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How to call the Team name inside the ticket instead of the name (eg: Teams (CMDB))

S S July 1, 2024

We have an Object "Teams" in assets, we have different objects under that tree but while using that object on the ticket we need the Child object to be displayed on the ticket rather than "Teams (CMDB)" itself. How to write an AQL to call the name of the child object?
Teams.png

Screenshot 2024-07-01 183217.png
Thanks in advance

1 answer

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Joseph Chung Yin
Community Leader
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July 1, 2024

@S S -

Need a few clarification from you -

1) CMDB is a object type under the Team?

2) What do you mean by displaying on Ticket?

Please advise, so we can assist further.

Best, Joseph Chung Yin

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