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How to calculate MTTR in JIRA ??

How to calculate MTTR in JIRA ??

Hi,

I want to know how can we calculate the MTTR or which is the JQL query which gives us the First time response/ First time resolution data of a Month ticket metrics in JIRA.

Thanks
Bhawna

4 answers

1 vote

I would like to do this as well, currently inspecting the API on how to do this.

Really what i want is to query all projects, and calculate MTTR and MTTD on each project.

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1 vote

Hi,

I'm interested in calculating MTTR too!

@bhawna @Jonathan Poole any luck on your side?

Thanks!

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@Tanguy Le Stradic I started looking at the API - but did not look into it much after that. I wonder if atlassian would have a good answer.

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1 vote

Any newer options for cloud based Jira SD?

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0 votes

Hi,

I'm interested in that too. Has anyone managed or knows how to do this for free? Without having to use paid apps.

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