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How to calculate MTTR in JIRA ??

Hi, 

I want to know how can we calculate the MTTR or which is the JQL query which gives us the First time response/ First time resolution data of a Month ticket metrics in JIRA.

 

Thanks 
Bhawna

4 answers

I would like to do this as well, currently inspecting the API on how to do this.  

 

Really what i want is to query all projects, and calculate MTTR and MTTD on each project.

Hi,

I'm interested in calculating MTTR too!

@bhawna @Jonathan Poole  any luck on your side?

Thanks!

@Tanguy Le Stradic I started looking at the API - but did not look into it much after that.  I wonder if atlassian would have a good answer.

Any newer options for cloud based Jira SD?

Hi,

I'm interested in that too. Has anyone managed or knows how to do this for free? Without having to use paid apps.

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