The question is related to Service Desk public java API (jira-servicedesk-api).
CustomField value for Customer Request Type is a string which consists of a portal key (or service desk key) and Request Type key. String looks like this "sd/getithelp"
Is there a way to bulk load appropriate RequestType objects by this custom field value string?
I know that we can request RequestType directly by the Issue using
RequestTypeQuery.Builder.issue
But we want to load RequestedTypes for multipe issues with one call.
Hi @Vleletko
Sorry this request took to long.
You can youse the POST ticket api as below:
https://confluence.atlassian.com/jirakb/how-to-set-the-request-type-when-creating-an-issue-using-jira-rest-api-in-atlassian-cloud-974366000.html
Please do not forget to accept this answer in case it helps you resolve your issue as it may also help other users from the community in the future.
Regards,
Eugenio
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