Hello!
I am trying to puzzle out how to create an automation that will, ultimately, change a subtask status to Done if, when the parent ticket is created, a custom field has a specific value.
I have an automation to create subtasks when an issue is created with a specific customer request type. And this works as it should.
I then tried to write an automation - that when the ticket was created if a custom field drop down value was a specific selection, then a subtask with a specific summary should transition to the Done status.
This version failed to trigger.
I then tried to write it with a different trigger, that when this custom field value was changed, to then mark the subtask's status to Done. But this failed too.
I am testing this in my sample project. I thought I should use Branch Rule/related issues and select Subtasks but this is where my rule keeps failing.
I attached a screenshot of the current rule setup and the fail in the audit log.
What am I doing wrong? I am using JSM Data Center.
Appreciate any advice you can give!
