How to automatically add new customers to their respective organizations?

Enkhtaivan Ganbat August 23, 2018

We're starting to let employees of our customer companies to sign-up themselves on our jira service desk by filtering them by their email domain. Is it possible to automatically add them as members to their respective organizations? 

Below image is the screenshot of our Site access setting.

JIRA site access setting.png

 

2 answers

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Gualter Augusto August 24, 2018

Hello,

This is currently not possible. There is a feature request opened (JSDSERVER-4519) which you can vote / watch. 

 

This would be extremely helpful for us too

 

Hope this helps,

0 votes
Victor Mutambuki
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August 23, 2018

Enkhtaivan Ganbat,

Create the various company organizations in your service desk. Please see the topic Manage Organizations in the link below

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Setting+up+service+desk+users

Victor

Enkhtaivan Ganbat August 23, 2018

I've read the article before and I just read it again, there is nothing about how to automatically add new self-signed customers to their organizations based on their email domain.

Katie Minks January 14, 2020

I am running into this same problem.

Siddesh Mahajan February 12, 2024

Hi Team,

 

Is there any addon using which we can achieve this scenario?

 

Thanks

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