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How to auto assign request to queue depending on domain name

Jason Li Ting Chung December 14, 2022

Hi Team,

Is it possible to auto assign request to queue depending on domain name?

For example,

xxx@groupA.com email to my service desk then it will auto assign to group A queue in jira

xxx@groupB.com email to my service desk then it will auto assign to group N queue in jira

Thank you in advance.

Regards,

Jason

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
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December 14, 2022

Queues are based on filters.  You don't really "assign to a queue", you have the request have data that the queue selects for.

In this case, you will need something that can look at the incoming email address, and work out how to get a queue to filter on it.  When I've done this before, it's been a script to pull the domain out of the email as a field, or work out the reporter's domain and add it to the issue so the queues can filter on it (and I've only done it on Server)

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