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We have a project and two issue types in it (lets call them type1 and type2) that are always related
Type2 would be created only after type1 was created and resolved. They could be hours or months apart
I know that we can create a link after the creation of ticket https://confluence.atlassian.com/servicemanagementserver/linking-issues-939937213.html#Linkingissues-Createanewlinkedissuefromanexistingissueinaservicedeskorbusinessproject
But we don't want the users to do an extra step. Ideally we want them to just select the ticket from type1 during the creation of the type2 ticket
Is it possible to do something like this ?
Hi @Ilia Shapira ,
In the provided SS, I am on the create issue screen (using the button on the top bar, not 'create linked issue').
If you add the system field 'Linked issues' to create screen of type-2, You should be able to link the relevant type-1 issue, even if you are creating the issue independently.
Do let me know if this helps:)
I am sorry I didn't realize you were talking about the portal. All the portal users are treated as customers. What I suggested earlier can only be done in Agent view (within site). Issue linking is not available on the portal by default as it's designed for customers to raise requests, get assistance from agents, and close the request. No prior links can be established or shown on the portal, unfortunately.