Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to allow customers to share tickets with other customers?

There is a Share With field allowing sharing of the tickets. However, the ticket is either set to share with other customers in the same organization or No one.

What settings do I need to configure to allow them to share the ticket with other customers in the project?

My current settings are:

Customers can search for other customers within their project or organizations in Project Setting -> Customer permission

No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise in Global setting

I thought setting these up would accomplish the task but it did not.

Any suggestion?

1 answer

0 votes

Hello @ckhong,

Thank you for reaching out to Atlassian Community!

The “Share with” field in the form when a customer is creating a ticket has the functionality to share with the Organization only. 

For customers to share the ticket with other customers, it’s necessary to use the field “+ Share” after the ticket is created. Your settings are correct, but that’s expected, customers can only share with other customers after creating the ticket.

Currently, it’s not possible to add the field to the create issue screen. 

There is a feature request suggesting the implementation of this ability:

Please, click on vote and also watch the ticket above to receive updates.

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

840 views 28 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you