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How to add reopen button for customer portal

I already have a worflow to reopen back a resovled ticket. How to add the button to the customer portal if user decided to reopen back the resolved ticket?


I tried to search trhough the community , i dont see any specify documentation on how to to enable/visible the transaction button flow . example Reopen 


As for now User can set the ticket to resolve status

1 answer

1 accepted

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Answer accepted
Pavel Junek Community Leader Jan 15, 2020


It's quite simple :).

Please edit your workflow, click on the transition you want to display on the Customer Portal and check the box "Show route in the customer portal" and save the workflow.


The reopen button will then appear for the user.




About this I have a question, is there any way to make it required to comment in the comment box that appears after hitting the reopen button?

Please I would greatly appreciate your help!

Right now the comment box has a caption that says optional, I need to change it required.

Please I would greatly appreciate your help!

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