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How to add reopen button for customer portal

YEW JOON KHONG
YEW JOON KHONG Jan 15, 2020

I already have a worflow to reopen back a resovled ticket. How to add the button to the customer portal if user decided to reopen back the resolved ticket?

 

I tried to search trhough the community , i dont see any specify documentation on how to to enable/visible the transaction button flow . example Reopen 

 

As for now User can set the ticket to resolve status

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Pavel Junek
Pavel Junek
Community Leader
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Jan 15, 2020

Hi @YEW JOON KHONG,

It's quite simple :).

Please edit your workflow, click on the transition you want to display on the Customer Portal and check the box "Show route in the customer portal" and save the workflow.

reopen_1.png

The reopen button will then appear for the user.

reopen_2.png

Cheers!

Pavel

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Oscar Travieso
Oscar Travieso Aug 26, 2022

About this I have a question, is there any way to make it required to comment in the comment box that appears after hitting the reopen button?

Please I would greatly appreciate your help!

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Oscar Travieso
Oscar Travieso Aug 26, 2022

Right now the comment box has a caption that says optional, I need to change it required.

Please I would greatly appreciate your help!

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Shahbaz Sharif
Shahbaz Sharif Dec 22, 2022

Field Confrigration > Search "Comment" Field > Click Required infront of it

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