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I already have a worflow to reopen back a resovled ticket. How to add the button to the customer portal if user decided to reopen back the resolved ticket?
I tried to search trhough the community , i dont see any specify documentation on how to to enable/visible the transaction button flow . example Reopen
As for now User can set the ticket to resolve status
Hi @YEW JOON KHONG,
It's quite simple :).
Please edit your workflow, click on the transition you want to display on the Customer Portal and check the box "Show route in the customer portal" and save the workflow.
The reopen button will then appear for the user.