I need to know if there is an addon or plugin that allows every time an agent answers to a customer, who has created its ticket by email, to put a personal signature.
For example John Doe Phone Number 123456 Int. 78. So the client can identify the agent and provide a direct channel of communication with him
this is a long-standing Suggestion on jira.atlassian.com - you can find it linked below.
You could click on "Vote for this issue" over there signalizing this feature is of importance to your team.
If you additionally click "Start watching this issue" you will be informed about the progress.
From first sight I was not able to find anything suitable from Marketplace but you might have a check anyway: https://marketplace.atlassian.com
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