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How to add different logos in one service desk?

I am working for different tenants in my Servicedesk and have created three different ServiceDesk Projects. Unfortunately, it seems I can only change a logo on the parent help center but nor for each portal linked to my respective projects. But my tenant all have their own log. What can I do?

2 answers

1 vote
Jack Community Leader Aug 20, 2020

You would need to consider an addon or create your own portal. One addon I played with was Refined Themes. 

Hi Jack, If I get it right, the only way to create our own portal is by buying an addon. Very dissapointing... And the Refined Theme seems to be limited to server and data center. I did not find a Cloud option. Altogether the Cloud version is obviously not a good choice if managing several brands within one ServiceDesk :(

Jack Community Leader Aug 21, 2020

You could create your own portal by leveraging the APIs if you have access to developers or can contract with them. Here is the cloud variant of Refined. It is worth noting that I ultimately did not proceed with Refined as it didn’t meet my expectations though it was a pretty nice option.

I certainly agree that it would be ideal if you could have different branding at the banner level. The way I deal with this is to keep a generic banner or one that represents my company and then my clients could have a unique project and each project logo represent the client. 

Hi Jack,

thank you for your reply, we will try with your proposition for now. Anyway thankd you for your insights also regarding Refined.

Kind regards


Like Sachin likes this

Hello @Katrin ,

You can change your JSD project logo from your project settings.

Goto Projects --> Your JSD project --> Project Settings --> Portal Settings --> Logo (change logo).

Hi Sachin,

unfortunately this does not help me: The logo format for the portal pages is a square but my clients have rectangular logos. The only place where I can put in a rectangular logo is the help center page and this page is the same for all portal pages...  

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