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How to add custom fields on Jira Service Desk request Api

I need to pass custom fields through the create request api. How to do that?

POST /rest/servicedeskapi/request


$data = [
"serviceDeskId" => $serviceDeskId,
"requestTypeId" => $request->feedback_type,
"requestParticipants" => [
"requestFieldValues" => [
"summary" => $request->summary,
"description" => $request->description,


1 answer

0 votes
Ewin Davis K Atlassian Team Jan 12, 2021

Hi @satheesh , this document describes how you can pass custom field value in the rest API's.

Let me know if that helps.

Ewin Davis K Atlassian Team Jan 12, 2021

You will need to know the custom field Id after which you can pass it in the requestFieldValues. e.g. 

"requestParticipants": [
"serviceDeskId": "13",
"requestTypeId": "309",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac",
"customfield_10086": "Testing custom field"

Thanks for the response. I tried it and it says "Unable to create request because of theses errors : The field 'customfield_10036' i"s not valid".

Thanks Ewin. I have changed the fields to be visible. Now it's working fine.

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