I need to pass custom fields through the create request api. How to do that?
$data = [
"serviceDeskId" => $serviceDeskId,
"requestTypeId" => $request->feedback_type,
"requestParticipants" => [
"requestFieldValues" => [
"summary" => $request->summary,
"description" => $request->description,
Hi @satheesh , this document describes how you can pass custom field value in the rest API's. https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#fieldformats
Let me know if that helps.
You will need to know the custom field Id after which you can pass it in the requestFieldValues. e.g.
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac",
"customfield_10086": "Testing custom field"
@Bhanu Chava , the field needs to be visible in the Request Type in the Service Desk. If you want to use the api for Service Desk, then the actual portal must be set up, even if you have it hidden from portal, the actual request type must be configured with the fields
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