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How to ad the inventry items


i would like to know how or where to ad the inventory/consumables in jira service desk,

and how to allocate the consumable to a particular user.

Thanks in Advance.

Ramesh Gunasekaran.

2 answers

1 vote
Dirk Ronsmans Community Leader Sep 14, 2020

HI @Ramesh Gunasekaran  and welcome to the community,

Judging from your question you are looking for something like a CMDB or Asset Management Database?

A repository that has items such as laptops/smartphones/desks/.... ?

By default JIRA SD Cloud does not have such a functionality. This will require an app to be bought. The main one that is suggested by Atlassian (and also acquired by Atlassian last month) is Insight from Mindville. 

I suggest looking in to thatone. it allows you to reference users as well so you can assign an item/asset to that user.

This CMDB can be used for a whole bunch of things such as stock management/license management/infrastructure/dependencies between items needed for change management/...

0 votes
Fahad Siddiqui Community Leader Sep 14, 2020

@Ramesh Gunasekaran if you this in manually way then create product custom filed and then add the details. Ask the SD agent to select the options as per requirement.

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