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How to Send Approver Note in Approval Email


I have added below Screen when an Agent Sends a Ticket/Issue for Approval to the Approver.
In the Approval Email, All Issue Details are sent, But Approver Note is not being sent.
Is there a way, I can Include Approver's Note in The Approval Email?
Approver Note is not available to be added in Insert Variable Page of Customer Notification.


Thanks in Advance for Helping.


1 answer

1 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Jan 20, 2021

Hi @Aashutosh Kumar ,

I fear this is not an option with the default notifications. There is a suggestion for it being tracked to allow more variables.

If you really need this you can always look towards an Email app such as JIRA Email This Issue or JIRA Enterprise Email Handler.

Thank you @Dirk Ronsmans 
I am trying to work with JIRA Email This Issue.

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