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How to Customization on email Notification

Harsha
Harsha
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Oct 04, 2023

How to modify the content of the mail for the email Notifications. 

Customization on email Notification :

1) Issue created
- Summary
-Description
- Add comment

2) Issue Assigned :

- Summary
- Message content: For a ticket update, Please contact the assigne
- Assigne
- Add comment

3)Issue Resolved:
- SUmmary
- Resolution comments
- Assignee
- Status
- Add comment

4 ) Issue commented:
- Summary
- Comment
- Assignee
- Status
- Add comment

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Ismail Sanni
Ismail Sanni
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Oct 04, 2023

You can create an Automation for this to send out custom emails. 

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Harsha
Harsha
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Oct 10, 2023

Hi Ismail,

Can you help me with the automation rule? 

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