Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to Change the Subject Line of the Notifications on JIRA Service Management Cloud

Bobba Gowtham
Bobba Gowtham February 22, 2021

Currently all the Notification Subject starts from [JIRA] then Subject followed by the [Issue ID]
Is it possible that we can change [JIRA] to our Company name [IJM] in the subject of a notification?

Answer
Watch
Like Devin Ponda likes this
2357 views

2 answers

2 accepted

1 vote
Answer accepted
Ajay _view26_
Ajay _view26_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 22, 2021

Hi @Bobba Gowtham 

Welcome to Atlassian Community .

You have a template editor for customizing the Customer email notifications. However your use-case of customising email subject  is a restricted function in JIRA Cloud.

 

BR

Ajay

Reply
0 votes
Answer accepted
Boris Berenberg - Atlas Authority
Boris Berenberg - Atlas Authority
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 22, 2021

We will be releasing support for this functionality in Notification Assistant for Jira within the next month.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events