Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How send an email and open a ticket? Edited

Hi i have created a new project. With basic kanban 

(To do, pending, in progress, done columns)

My target is that a ticket is opened automatically when a person send an email to an email address.

Is it possible and where to set this email?

No need to write pop smtp server login password.

I need only to insert in some Jira settings the email address and when someone send an email to this address, a ticket is opened in this new kanban in the "to do" columns

Thanks

2 answers

1 accepted

1 vote
Answer accepted
Flavien Gache Community Leader Oct 21, 2020

Hello.

You can configure it in the settings of your project> Email requests.

However you have to configure with password etc or else your instance won't be able to get the emails.

Let me know if it helped you and if you encounter some troubles.

hi, thanks. Is it possible not to write password etc? 

Like Flavien Gache likes this

Hi, ok it's needed all parameters. 

I have inserted all parameters, and no errors in configuring it

But: I have tried to sens an email but no ticket is shown... what can be the problem?

thanks

Like Flavien Gache likes this

Hi, It works, thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you