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How send an email and open a ticket? Edited

Hi i have created a new project. With basic kanban 

(To do, pending, in progress, done columns)

My target is that a ticket is opened automatically when a person send an email to an email address.

Is it possible and where to set this email?

No need to write pop smtp server login password.

I need only to insert in some Jira settings the email address and when someone send an email to this address, a ticket is opened in this new kanban in the "to do" columns


2 answers

1 accepted

1 vote
Answer accepted
Flavien Gache Community Leader Oct 21, 2020


You can configure it in the settings of your project> Email requests.

However you have to configure with password etc or else your instance won't be able to get the emails.

Let me know if it helped you and if you encounter some troubles.

hi, thanks. Is it possible not to write password etc? 

Like Flavien Gache likes this

Hi, ok it's needed all parameters. 

I have inserted all parameters, and no errors in configuring it

But: I have tried to sens an email but no ticket is shown... what can be the problem?


Like Flavien Gache likes this

Hi, It works, thanks

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