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With so many different people using Jira Service Desk, there are hundreds if not thousands of different ways people are using it. Some may be using it internally for their IT problems. Others may be using it Externally for customer complaints and the list goes on.
I would love to hear how your teams are using Jira Service Desk. Please share your stories below! I'll start it off in the comments!
We have an externally facing service desk as one project, and internal sales project, and asset register (with automated workflows and notifications), and numerous other types of projects in progress either intended for out future use or for helping meet customer needs.
I want to set up another external service desk for office and operation tickets. At this stage discussions with our suppliers (property manager, electricians, printers, etc) are all stored in individual inboxes.
Great information! For the second service desk would you have to do that under a separate Jira instance to keep the external and internal separated?
I have not looked into setting up multiple service desks that use different email addresses yet. Maybe one of the experts around here could enlighten us before I do my own research. :)