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How does Jira Cloud annual licensing work if we use less than the maximum user count?

I can't tell from Atlassian's resources on pricing.

Also, Atlassian hasn't responded to our multiple requests for info using this page:

2 answers

0 votes
Stuart C Community Leader Jan 28, 2021

Hi @eirens 

So if you choose cloud annual it will cost the same for 1 users as it would for 10 users

5 users annual = $700 / year

5 users monthly = $420 / year


10 users annual = $700 / year

10 users monthly = $840/ year

Thank you.

0 votes
Dirk Ronsmans Community Leader Jan 28, 2021

HI @eirens ,

JIRA annual licenses work on a tier bases. So you pay for the ability to have x amount of users but it doesn't matter if you use them all or not.

e.g. if you take a 100user tier but only use 5 licenses, you'll still be billed against the 100 tier.

Also your apps that you might install are billed against the highest tier in your environment.

Thank you. That's exactly what I wanted to know.

Thank you for adding the very important point about pricing for third-party apps being based upon my annual maximum user count!

Like Dirk Ronsmans likes this

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