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How do you use queues in your Jira Service Management

Henrik_K I'm New Here Apr 20, 2021

In our servicedesk we have 3 groups of people, and would like to use queues in the best way.

The 3 groups are named "1. Level", "2. Level" and "3. Level"

If we look at the workflow for Incident management. 

What are your experience on using queues to seperate issue assigned to the different groups mentioned above ?

Thanks in advance

My email:

BR Henrik Kaag

1 answer

0 votes

@Henrik_K -

Using queues in JSM is the best way to allow your teams to focus on the issues that related to them.  This is why managing issues via queues in JSM is the built-in solution from Atlassian.  In our JSM env, we have queues based on JSM mgmt, application teams, request types and more to facilitate issue managements.

You are on the right path.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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