We are new to JIRA Service Desk. The implementation was an on-prem server based (v 7.6.3). One issue we keep running into is... how do you know if another technician is already in an issue working on it? We keep stepping on each others toes. Sorry if this is a duplicate question but could not find it when searching. Thanks for your help.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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