We are new to JIRA Service Desk. The implementation was an on-prem server based (v 7.6.3). One issue we keep running into is... how do you know if another technician is already in an issue working on it? We keep stepping on each others toes. Sorry if this is a duplicate question but could not find it when searching. Thanks for your help.
THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
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