Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do you format default texts in a paragraph field of a requester form?

I try to format the default texts in a paragraph field but it does not reflect properly in the form. 

For example, I format a text in bold when I set up the default text in the request form as an admin. But when I check the actual requester form the word would not appear to be formatted in bold but would just show as *bold* instead.

When I try to hyperlink a text, same thing happens. Instead of the word appearing as a clickable link, I would only get [hyperlink|] in the customer form. 

Am I missing something? It's odd that you're given the option to format it from an admin/agent level when setting up the field but would not seem to be working when you're looking at it from the customer forms already. 

1 answer

0 votes

Hello @Jillian Marabut,

Thank you for reaching out to Atlassian Community!

The issue that you are facing was reported as a bug. The problem is that, on the customer portal, the description field is a simple text box. Customers can’t format the text when creating a ticket and when using formatted text as a default value for the field, it won’t reflect in the portal.

For more details about the bug, please check the link below:

There is also a feature request suggesting to add the same editor on the request form in the portal:

Please, click on “This affects my team” on the bug and on “Vote” on the feature request. Also, watch both tickets to receive future updates.

Kind regards,

Thank you, @Angélica Luz ! I just upvoted. It's misleading that agents/admins are given the option to customize the default text of a paragraph field, but then the formatting becomes useless from the customer portal. 

Thanks again! Appreciate the help. 

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

627 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you