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How do we add or remove options in the customer portal ticket view
Edited
Hi,
Please can you tell me how to remove or add options in the help centre customer portal ticket view. E.g. I would like to remove Escalate and Resolve this Issue from some Projects?
Many thanks,
Cathy
3 answers
2 accepted
@Cathy, try going to your workflow and click on the transitions that feed Escalate and Resolved (or similar) statuses and uncheck the box that says "show transition in the customer portal".
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