How do we add or remove options in the customer portal ticket view

[Cathy]

Hi,

Please can you tell me how to remove or add options in the help centre customer portal ticket view.  E.g. I would like to remove Escalate and Resolve this Issue from some Projects?

Many thanks,

Cathy 

[Jack Brickey · Accepted solution]

@Cathy, try going to your workflow and click on the transitions that feed Escalate and Resolved (or similar) statuses and uncheck the box that says "show transition in the customer portal".

[Cathy]

Thanks so much Jack.  Perfect :)

Cathy 

[Maura Swart]

This also worked for me.  Thank you Jack!

[Jennifer Ramey]

That did it! Thanks for the info!

[Eunice Li · Accepted solution]

Transition Issues Edit workflow -> Edit transition -> when you click it "Show transition in the customer portal" should appear, uncheck that.

[Juan Sueiro]

Greetings! (my first post over here)
I'm trying to achieve the same (JSD cloud) but can't seem to find a way of "clicking" on the transitions that feed Escalate to hide this in the customer portal. Is this supported in the cloud version?

Thanks !

Juan

[Juan Sueiro]

Said nothing! Just found it by editing a draft. Sorry for the dumb question