How do i set the default JIRA comment tab to "Internal Comments" in transition screen?

[Thomas Fozzi]

I need to add a comment within a transition screen, but I don't want this comment to be visible to Customers.

Having the "Respond to customer" hidden, or at least having the "Internal Comment" selected by default, would limit the possibilities of mistakes by the Agent.

Is there a way to achieve this very common requirement?

Thanks

Thomas

[David Harkins]

I have a Transition validation that ensure the comment is Internal.

So while the user can attempt to make a public / customer comment, the transition will be declined unless the comment is internal

[Herbert Jaenich]

Hi David, that sounds great. How Do I check for "internal comment" in the validation?

Thank for your help

[David Harkins]

@Herbert Jaenich 

A simple Scripted Validator:

import groovy.json.JsonSlurper
import groovy.json.JsonParserType

def returnValue = true

def commentProperty = transientVars?.get("commentProperty")?.toString()

if (commentProperty != null) {
commentProperty = commentProperty.substring(2,commentProperty.length()-2)
def props = new JsonSlurper().setType(JsonParserType.LAX).parseText(commentProperty)
returnValue = props.key == "sd.public.comment" && props.value["internal"] == "true"
}
else {
returnValue = true
}

return returnValue

[Susan Hauth _Jira Queen_]

Please vote for this suggestion:

https://jira.atlassian.com/browse/JSDCLOUD-1733 -

Make Internal Comments the default comment type

[Thomas Fozzi]

Just voted!

Thanks

[Jack Brickey]

I note you are on cloud and AFAIK this cannot be done on cloud. You can read a couple of thread discussing this that are listed just to the right under "Related content". There is a KB of how do do this in Server but you don't have the same access in cloud.

https://community.atlassian.com/t5/Answers-Developer-Questions/How-do-i-set-the-default-JIRA-comment-tab-to-quot-Internal/qaq-p/516025

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-i-set-the-default-JIRA-comment-tab-to-quot-Internal/qaq-p/861142