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How do i set the default JIRA comment tab to "Internal Comments" in transition screen?

Edited

I need to add a comment within a transition screen, but I don't want this comment to be visible to Customers.

Having the "Respond to customer" hidden, or at least having the "Internal Comment" selected by default, would limit the possibilities of mistakes by the Agent.

Is there a way to achieve this very common requirement?

Thanks

Thomas

3 answers

I have a Transition validation that ensure the comment is Internal.

So while the user can attempt to make a public / customer comment, the transition will be declined unless the comment is internal

0 votes

Please vote for this suggestion:

https://jira.atlassian.com/browse/JSDCLOUD-1733 -

Make Internal Comments the default comment type

Just voted!

Thanks

0 votes
Jack Brickey Community Leader Feb 22, 2019

I note you are on cloud and AFAIK this cannot be done on cloud. You can read a couple of thread discussing this that are listed just to the right under "Related content". There is a KB of how do do this in Server but you don't have the same access in cloud.

https://community.atlassian.com/t5/Answers-Developer-Questions/How-do-i-set-the-default-JIRA-comment-tab-to-quot-Internal/qaq-p/516025

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-i-set-the-default-JIRA-comment-tab-to-quot-Internal/qaq-p/861142

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