How do i set the default JIRA comment tab to "Internal Comments"?

[tony carter]

In all my JIRA tickets,

comment-page.png

when i goto add a comment  - it defaults to "Respond to Customer".

comment-default.png

How do i set it to always default to "Internal Comment"?

comment2.png

[Arthur Gonçalves · Accepted solution]

Hey Tony,

Please check this guide to understand how to achieve this. 

-- Arthur Gonçalves

[tony carter]

Damn, I was hoping it would be easier than that. I'm surprised there isn't an easier way. Well, if that's the only way to solve the issue. thanks

[Adolfo Casari]

According to your screenshot this is Jira Service Desk, not JIRA.

[tony carter]

We are using Service Desk but we edit the tickets in JIRA. Or as a newb am i totally not getting it!!!

[Adolfo Casari]

The guide mentioned above is to change the default tab from Comments to All in Jira. You are asking for a different thing and it relates to JSD.

[tony carter]

I found another users question that looks the same as mine: How to change default tab to internal comment : https://answers.atlassian.com/questions/12287734/how-to-change-default-tab-to-internal-comment They aren't mentioning a result yet - but seem close. The only trouble is they mention scripts - I'm a newb about the script stuff.

[Heiko Gerlach]

There is a new Add-On available. It is called Doublecheck for JIRA Service Desk and is available at https://marketplace.atlassian.com/plugins/com.accxia.sd.plugins.tailor.tailorman-sd-confirm/server/overview

It is not changing the default behaviour. Instead, for better user experience it simply adds a confirmation dialog whenever a user is about to send a comment to external customers.

• Adding comment in Edit
• Adding Comment in Workflow Transition
• Adding Comment in Issue View
• Adding Comment in Link Issue View

[Aasonn IT Admin]

how it works if we sent a comment through email? will it be wait in the Jira Service Desk to confirm manually?