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How do I update the default value for "Create Issue" on the "Create Linked Issue" form?

Right now a common practice by our team is to create Linked Issues from on Service Desk to other Jira Projects. We generally use the "Link Issue" feature within a Service Desk issue and then complete the form. By default, the value selected is "causes" and pretty much 100% of the time it should be "blocks". I've gone down a few rabbit holes and can't figure it out. :)

Screen Shot 2020-07-28 at 12.28.15 PM.png

1 answer

How are your links currently set up? Mine are like so:



If i try and link from within an existing issue it defaults to 'is blocked by'


If i try and link on creation of ticket is defaults to blocks


@PhilSpo - Can you provide the breadcrumb of the screen you're on? I'm running Jira Service Desk Cloud.

You want to go > Settings> Issues > Issue Linking


Thanks Phil. I'm with you now and I do get the same experience you described for just linking. When I attempt to Create + Link is where the default value = causes in the form modal. Do you get the same result?

I get 'Blocked'


Are your Inward Descriptions the default as per the screenshot?

@PhilSpo I am trying to get this to work too. I need the Blocks to be the default but right now the default is causes when Creating a linked issue.


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