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How do I trigger an email to a distribution list.

How do I trigger an email to a distribution list.

I looking to send a customer notification email to an email distribution list when a specific status is triggered in one of my workflows.

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You can use automation - project settings > automation.

trigger - on transition

conditions - as necessary

action - send email

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Thanks Jack!!

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Hi Jack! For some reason, all my automation emails that are going to a distribution list are failing. Is there something special I need to do?

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I am having the same issue. Were you able to get it working? @Colleen Gotling

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this is a rather old post. I'm wondering if your issue is actually related or not. Would you mind sharing your automation here so that we could assess further?

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Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

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