I looked at Project Automation but did not find a rule. There are rules around SLAs however there`s nothing around triggering emails when an issue is not updated in the last 24 hours.
Do you want to send a mail with all those issues to a specific person or group, or to the assignees of said tickets?
For the former, filter by a JQL like this "statusCategory != Done AND updated <=-24h" and then just create an automation which will run every 24h, sending a list of those issues to the specified person/group.
If you want to send a mail to every single assigne with issues not updated in 24h, use this slightly modified JQL ""statusCategory != Done AND updated <=-24h AND assigne = currentUser()" and save it as public. Then create a subscription for it, selecting the wanted group as recepients and configure it to run daily.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events