Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I set a Cascading Field using Automation in Jira Service Desk

Hi. We use a Cascading Field to assign Issues to each Queue in Jira Service Desk. We are now trying to add some Automation which will require this field to be set under certain conditions. I am stuck however on how to set a Cascading Field as it does not show as a selectable option in the Automation workflow (see below) and I have not been able to find any documentation explaining how to do this. I am new to Jira so possibly I am just not seeing the obvious answer. Thanks for your help.



2 answers

Thanks @Angélica Luz. Look forward to seeing if this can be done OOTB. As an update, I worked out how to achieve this using the 'Jira Automation' pluggin.

"fields": {
"FIELD-NAME" : { "value": "FIRST-LEVEL", "child": { "value" : "SECOND-LEVEL"} }


Thank you for this. Super helpful.

0 votes

Hi Chris,

I've checked that you opened a ticket with our support related to the same question.
I'll be watching the ticket and once it's resolved, I'll post the resolution here.
This is to avoid any possible misunderstanding or miscommunication that may arise from discussing the same matter in two different platforms.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,117 views 25 37
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you