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How do I modify the system field severity in Service management

I am trying to modify the severity values of the severity field & would like to know how, I am using JIRA service management in the cloud.

3 answers

1 accepted

1 vote
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 11, 2021

Hello Albert,

Thank you for reaching out to Atlassian Community!

The field Severity can be edited directly from the Custom fields page.

Please, go to Cog icon > Issues > Custom fields.

Search for the Severity field and click on “Context and default value”.

Screen Shot 2021-03-11 at 11.39.04.png

On the next page, you will see the option to “Edit options” where you can edit or add new severities.

Screen Shot 2021-03-11 at 11.40.12.png

Hope this helps!

If you have any other questions regarding this matter, please let us know.

Kind regards,

Thank you ! 

Works !


Like Angélica Luz likes this

What about on a request form, not having Severity show a default value? Currently it is showing "Not determined" and everyone is not changing it, so it becomes the value for all our tickets.

Can you say how to make it default to no value, so they have to pick a severity?


Priority values have icons for each falue.

We don't have Severity field by default - ok - i added this - but how to add to each field specific icon? (the same as for priority values)

@Angélica Luz I'm not sure if the above instructions works for team-managed projects because My team was trying to modify the options for severity and were not able to. We got stuck on this page. Any thing we should be doing differently? Thanks!Edit Custom Field - Details - Jira 2023-09-22 at 11.25.39 AM.jpg

Jayani Wickramathilake
I'm New Here
I'm New Here
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Nov 20, 2023

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