How do I create a next-gen service desk project

[Matt Lawrence]

the documentation says I should be able to change the template to a next-gen service desk template but I only see kanban or scrum templates available for next-gen projects.

[Jack Brickey · Accepted solution]

Here is an excerpt from another thread about getting early access to the new JSD NG templates.

From Atlassian (Caroline Bartle)...

You can gain access to JSD next-gen project templates via our Early Access Program.

Details of this can be found here: https://confluence.atlassian.com/servicedeskcloud/get-early-access-to-the-next-gen-jira-service-desk-experience-968672129.html

[Alexey Matveev]

Hello,

Jira Service Desk project is not available for next gen projects. Next-gen projects are Jira Software projects, that is why you can use only Scrum and Kanban.

[Matt Lawrence]

according to this documentation, there should be a service desk template available for next-gen projects

https://confluence.atlassian.com/servicedeskcloud/create-edit-and-delete-next-gen-projects-966656478.html

is this documentation incorrect?

[Alexey Matveev]

You are right. That is a new feature.

I have it here:

Make sure that you have Jira Service Desk installed in your Jira Cloud. Jira Settings -> Products

[Matt Lawrence]

ok, great. I'll just wait until I get access. Thank you

[Jack Brickey]

ha! well that is new. I see it as well in my instance. gotta love cloud. its like Christmas every day. ;-)

[Alexey Matveev]

Agreed :)

[Jack Brickey]

are you on cloud? NG is only on Cloud. If so, verify that if you attempt to create a new project you see this...

If you do not see then it could be that your admin has disabled NG.

[Matt Lawrence]

I can create other NG projects but can't see the service desk template referred to in this documentation - https://confluence.atlassian.com/servicedeskcloud/create-edit-and-delete-next-gen-projects-966656478.html

[Jack Brickey]

correct. i need to be paying attention to the collections more closely. i was reading the question and not looking at the fact you posted in JSD. :-(

Alexey is correct.

[Mario Polverino]

We are still not having access to the template, is anyone else able to use it?

[Jack Brickey]

Yes I can access JSD NG templates. Availability may vary between instances. In my instance there are three types now. However, I believe this is because I signed onto the beta program while at Summit. However, it may actually exist for others as well.

[Mario Polverino]

CAn you point me out where can I sing as well?
I think it is still in early access/beta.

[Jack Brickey]

First I assume you are on Cloud. Click on the magnifying glass, scroll to the bottom and in the Advanced search dropdown select projects. In the project view click on Create project. you should then see two choices: Classic and Next-gen. Click NG and then Change template

[Francis Calata]

Hi. Is there a NG JSD template? 

[Jack Brickey]

If you are on Cloud yes there should be. Are you not seeing the template?

[Mo Housaini]

@Jack Brickey - I'm on Cloud and I can't see any:

I can see NG Software templates.

[Jack Brickey]

This is what I see. You might want to check with your admins if you are not in fact the system admin. Otherwise reach out to Atlassian Support.

[Mo Housaini]

I turned on early access to next-gen projects via https://<unique subdomain>.atlassian.net/jsd-next-gen and now they appear.

I wonder when these NG JSD templates will be generally available.

[Francis Calata]

I'm able to see this now. Thanks

[Fred Lumiere]

Thank you for this!

[chadd]

Mo Housaini had the correct answer.  Thanks, Mo!

[Mario Polverino]

We are still not having access to the template, is anyone else able to use it?