I am using the field Summary to organize the name of issues in Service Desk project. Then a list of requests for customers on Portal are very repetitive. There are a lot of request with the same name. How can I configure the request list on portal to show fields that make sense for customers?
Unfortunately the requests list on the portal is not customizable. You can achieve that with an addon that we created - Advanced Portal Reports - which allows you to show on the portal a list of the requests with customizable fields, the users can sort, rearrange the columns, export to CSV, etc. Feel free to give it a try.
Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.
For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).
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