We are an MSP looking into Jira Service Desk as a ticketing platform. We support customers in ~30 organizations that each have their own email domains, and we prefer to use email as the engagement medium.
A fairly critical feature for us would be the ability to automatically associate ticket requestors with their organization, based on the email address that sent the request. Is this possible?
-Scott
Hello Scott,
Welcome to Atlassian Community!
When using Jira Service Desk, currently, there is no option to automatically add customers to an organization based on domain.
If a customer creates a ticket, that may also create an account for them, they will be listed on the customers' page and then it's necessary to manually add them to the desired organization.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
Regards,
Angélica
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