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How can we make sub-tasks visible on the customer portal?


As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal.  

Currently, this appears to be internal facing only.  Can this be adjusted to allow?  It's a great passive method of keeping the client in the loop. 



2 answers

0 votes
Peter Bengov Community Leader Nov 10, 2020

Hi @Alan C 

This is currently not possible. But I suggest you start watching and add your vote to this feature request:

Hello Peter, 

Have done so, thans for letting me know.  Will definitely be nice to have an option for this. 

0 votes

Hello Alan,

Welcome to Atlassian Community!

When it comes to sub-tasks, this issue type is currently not available to use on a request type. With this said, it will not be possible to make it visible in the customer portal. Sub-tasks, the same as linked issues are features to be used internally only.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.


Hello Angélica, 
That's a shame that it's not possible yet, but I'm glad there's at least a post getting a bit of traction on it.  Will be watching with interest! 


Like Angélica Luz likes this

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