As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal.
Currently, this appears to be internal facing only. Can this be adjusted to allow? It's a great passive method of keeping the client in the loop.
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When it comes to sub-tasks, this issue type is currently not available to use on a request type. With this said, it will not be possible to make it visible in the customer portal. Sub-tasks, the same as linked issues are features to be used internally only.
There is a feature request suggesting the implementation of such ability:
Please, click on vote and watch to receive updates about the feature.
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