Hello,
As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal.
Currently, this appears to be internal facing only. Can this be adjusted to allow? It's a great passive method of keeping the client in the loop.
Thanks,
Hi @Alan C
This is currently not possible. But I suggest you start watching and add your vote to this feature request: https://jira.atlassian.com/browse/JSDCLOUD-1422
Hello Alan,
Welcome to Atlassian Community!
When it comes to sub-tasks, this issue type is currently not available to use on a request type. With this said, it will not be possible to make it visible in the customer portal. Sub-tasks, the same as linked issues are features to be used internally only.
There is a feature request suggesting the implementation of such ability:
Please, click on vote and watch to receive updates about the feature.
Regards,
Angélica
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Hello Angélica,
That's a shame that it's not possible yet, but I'm glad there's at least a post getting a bit of traction on it. Will be watching with interest!
Thanks,
Alan
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