Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can we make sub-tasks visible on the customer portal?

Hello, 

As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal.  

Currently, this appears to be internal facing only.  Can this be adjusted to allow?  It's a great passive method of keeping the client in the loop. 

 

Thanks, 

2 answers

0 votes
Peter Bengov Community Leader Nov 10, 2020

Hi @Alan C 

This is currently not possible. But I suggest you start watching and add your vote to this feature request: https://jira.atlassian.com/browse/JSDCLOUD-1422

Hello Peter, 

Have done so, thans for letting me know.  Will definitely be nice to have an option for this. 

0 votes

Hello Alan,

Welcome to Atlassian Community!

When it comes to sub-tasks, this issue type is currently not available to use on a request type. With this said, it will not be possible to make it visible in the customer portal. Sub-tasks, the same as linked issues are features to be used internally only.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

Hello Angélica, 
That's a shame that it's not possible yet, but I'm glad there's at least a post getting a bit of traction on it.  Will be watching with interest! 

Thanks, 
Alan

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

180 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you