Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can we add name of Assignee in the notification emails in next gen JSM project

Hi,

We have to send notification to the users to whom a ticket is assigned. From the list of variables I can't find a field for assignee.

Can someone please help how I can do this.

 

Thanks,

Shruti

1 answer

0 votes

Hello @Shruti Sharma,

Thank you for reaching out to Atlassian Community!

On Customer notifications, currently, there is no option to add the name of the assignee.

There is a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.

In case you want customers to know who is the assignee, you can add a column to their requests page. Go to the customer portal, click on Requests > All and then click on Customize to view the options.

Screen Shot 2021-03-12 at 18.25.00.png

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

405 views 19 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you