We have to send notification to the users to whom a ticket is assigned. From the list of variables I can't find a field for assignee.
Can someone please help how I can do this.
Hello @Shruti Sharma,
Thank you for reaching out to Atlassian Community!
On Customer notifications, currently, there is no option to add the name of the assignee.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
In case you want customers to know who is the assignee, you can add a column to their requests page. Go to the customer portal, click on Requests > All and then click on Customize to view the options.
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