Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can our Jira Service Desk accept API calls from BambooHR?


We currently don't have any administrators on my team who can interrogate the Jira API so hoping someone can give me some guidance before I reach out to an internal development team.


We currently have a process for onboarding new starters where our HR team send an alert to our Internal IT team via a Zendesk email account, which includes the following details:

  • Name
  • Location
  • Dept
  • Line Mgr
  • Non-standard requests (e.g. windows laptop, ergonomic equipment)


We're currently reviewing how we can move away from Zendesk and into Jira Service Desk but we're hopefully disabling the email functionality from the Jira portal so all end users are directed to use the portal - so the question is:

Can we integrate BambooHR ( with Jira service desk whereby the above fields are pre-populated and submitted to our unassigned queue?

Many thanks,

4 answers

Hi, Karyn

It seems, that the best way is to use JIRA/JIRA Service Desk REST API - . So at some step in BambooHR you must somehow trigger JIRA REST API for creating issues.

Or check and

Thanks Anton, this is really helpful! 

0 votes

Hi Karyn!

I've emailed you separately to learn a little bit more about your specific use case.  

We're currently building an all new Zapier integration specifically for JSD - and that would let you automate creating a JSD ticket triggered off an employee being added to BambooHR. Are there other use cases that you're looking at?


Hi Amaresh - So far that's the only use case we have as we are in the early stages of transition, as we become more mature in using Jira SD we will no doubt find more automation opportunities and explore options again.

@Karyn Tooke I'm curious to know if you got this working. One of my teams is looking to address a similar use case

Hey @Alex Bernardin - Just a year late in responding :D No, we didn't but we've moved away from BambooHR now... hope you found a solution for your own team!

FYI. If you're looking for an off-the-shelf solution for integrating BambooHR with Jira, we just released an app on the marketplace. Initially Server (DC shortly), with Cloud following in 2021.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you