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We currently don't have any administrators on my team who can interrogate the Jira API so hoping someone can give me some guidance before I reach out to an internal development team.
We currently have a process for onboarding new starters where our HR team send an alert to our Internal IT team via a Zendesk email account, which includes the following details:
We're currently reviewing how we can move away from Zendesk and into Jira Service Desk but we're hopefully disabling the email functionality from the Jira portal so all end users are directed to use the portal - so the question is:
Can we integrate BambooHR (https://help.bamboohr.com/hc/en-us/articles/216835487-BambooHR-s-Open-API) with Jira service desk whereby the above fields are pre-populated and submitted to our unassigned queue?
FYI. If you're looking for an off-the-shelf solution for integrating BambooHR with Jira, we just released an app on the marketplace. Initially Server (DC shortly), with Cloud following in 2021.
I've emailed you separately to learn a little bit more about your specific use case.
We're currently building an all new Zapier integration specifically for JSD - and that would let you automate creating a JSD ticket triggered off an employee being added to BambooHR. Are there other use cases that you're looking at?
It seems, that the best way is to use JIRA/JIRA Service Desk REST API - https://developer.atlassian.com/server/jira/platform/rest-apis/ . So at some step in BambooHR you must somehow trigger JIRA REST API for creating issues.