You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi,
We currently don't have any administrators on my team who can interrogate the Jira API so hoping someone can give me some guidance before I reach out to an internal development team.
Problem
We currently have a process for onboarding new starters where our HR team send an alert to our Internal IT team via a Zendesk email account, which includes the following details:
Requirements
We're currently reviewing how we can move away from Zendesk and into Jira Service Desk but we're hopefully disabling the email functionality from the Jira portal so all end users are directed to use the portal - so the question is:
Can we integrate BambooHR (https://help.bamboohr.com/hc/en-us/articles/216835487-BambooHR-s-Open-API) with Jira service desk whereby the above fields are pre-populated and submitted to our unassigned queue?
Many thanks,
Karyn
Hi, Karyn
It seems, that the best way is to use JIRA/JIRA Service Desk REST API - https://developer.atlassian.com/server/jira/platform/rest-apis/ . So at some step in BambooHR you must somehow trigger JIRA REST API for creating issues.
Or check https://www.workato.com/integrations/bamboohr+jira and https://zapier.com/apps/bamboohr/integrations/jira
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Karyn!
I've emailed you separately to learn a little bit more about your specific use case.
We're currently building an all new Zapier integration specifically for JSD - and that would let you automate creating a JSD ticket triggered off an employee being added to BambooHR. Are there other use cases that you're looking at?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Amaresh - So far that's the only use case we have as we are in the early stages of transition, as we become more mature in using Jira SD we will no doubt find more automation opportunities and explore options again.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Karyn Tooke I'm curious to know if you got this working. One of my teams is looking to address a similar use case
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hey @Alex Bernardin - Just a year late in responding :D No, we didn't but we've moved away from BambooHR now... hope you found a solution for your own team!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
FYI. If you're looking for an off-the-shelf solution for integrating BambooHR with Jira, we just released an app on the marketplace. Initially Server (DC shortly), with Cloud following in 2021.
https://marketplace.atlassian.com/apps/1223438/bamboohr-integration-for-jira
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.