How can our Jira Service Desk accept API calls from BambooHR?

[Karyn Tooke]

Hi,

We currently don't have any administrators on my team who can interrogate the Jira API so hoping someone can give me some guidance before I reach out to an internal development team.

Problem

We currently have a process for onboarding new starters where our HR team send an alert to our Internal IT team via a Zendesk email account, which includes the following details:

• Name
• Location
• Dept
• Line Mgr
• Non-standard requests (e.g. windows laptop, ergonomic equipment)

Requirements

We're currently reviewing how we can move away from Zendesk and into Jira Service Desk but we're hopefully disabling the email functionality from the Jira portal so all end users are directed to use the portal - so the question is:

Can we integrate BambooHR (https://help.bamboohr.com/hc/en-us/articles/216835487-BambooHR-s-Open-API) with Jira service desk whereby the above fields are pre-populated and submitted to our unassigned queue?

Many thanks,
Karyn

[Nigel Rochford]

FYI. If you're looking for an off-the-shelf solution for integrating BambooHR with Jira, we just released an app on the marketplace. Initially Server (DC shortly), with Cloud following in 2021.

https://marketplace.atlassian.com/apps/1223438/bamboohr-integration-for-jira

[Mohammad Mokhtari]

Hi @Nigel Rochford ,

Any update on JIRA Cloud support?

[Alex Bernardin]

@Karyn Tooke I'm curious to know if you got this working. One of my teams is looking to address a similar use case

[Karyn Tooke]

Hey @Alex Bernardin - Just a year late in responding :D No, we didn't but we've moved away from BambooHR now... hope you found a solution for your own team!

[Amaresh Ray]

Hi Karyn!

I've emailed you separately to learn a little bit more about your specific use case.  

We're currently building an all new Zapier integration specifically for JSD - and that would let you automate creating a JSD ticket triggered off an employee being added to BambooHR. Are there other use cases that you're looking at?

[Karyn Tooke]

Hi Amaresh - So far that's the only use case we have as we are in the early stages of transition, as we become more mature in using Jira SD we will no doubt find more automation opportunities and explore options again.

[Anton Chemlev -_ Toolstrek _-]

Hi, Karyn

It seems, that the best way is to use JIRA/JIRA Service Desk REST API - https://developer.atlassian.com/server/jira/platform/rest-apis/ . So at some step in BambooHR you must somehow trigger JIRA REST API for creating issues.

Or check https://www.workato.com/integrations/bamboohr+jira and https://zapier.com/apps/bamboohr/integrations/jira

[Karyn Tooke]

Thanks Anton, this is really helpful!