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How can i set the Request type according to the issuetype

Estevão Basso Chrisostimo Soares
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February 29, 2024

I'm trying to create a script in Behaviour which according to the issuetype, the request type is setted, or at least the other options get hidden. I've tried this one with a custom field type select option and it works correctly, but when I changed to run in Request type field, i got nothing.

import com.atlassian.jira.component.ComponentAccessor
import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript

@BaseScript FieldBehaviours fieldBehaviours

final singleSelectListName = 'Request type'

[singleSelectListName].each { selectFieldName ->
    // Get the select field
    def selectField = getFieldByName(selectFieldName)

    // Getting select field options
    def selectCustomField = customFieldManager.customFieldObjects.findByName(selectFieldName)
    def selectConfig = selectCustomField.getRelevantConfig(issueContext)
    def selectOptions = ComponentAccessor.optionsManager.getOptions(selectConfig)

    // Log select options
    log.warn("Select Options for $selectFieldName: $selectOptions")

    // Filter select available options
    final selectAvailableOptions = selectOptions.findAll { it.value in ['Termo de devolução de equipamento'] }

    // Log select available options
    log.warn("Select Available Options for $selectFieldName: $selectAvailableOptions")

    // Set the default values depending on select type
    // if (selectFieldName == singleSelectListName) {
    //     def defaultValue = selectAvailableOptions.find { it.value == 'Termo de devolução de equipamento' }
    //     selectField.setFormValue(defaultValue.optionId)

    //     log.warn("Default Value for $selectFieldName: $defaultValue")
    // }
Here is the log that I got when test it:

2024-02-29 10:05:43,368 WARN [runner.ScriptBindingsManager]: Request type 2024-02-29 10:05:43,368 WARN [runner.ScriptBindingsManager]: Form field ID: customfield_15100, value: null 2024-02-29 10:05:43,374 WARN [runner.ScriptBindingsManager]: Select Options for Request type: [] 2024-02-29 10:05:43,375 WARN [runner.ScriptBindingsManager]: Select Available Options for Request type: []

1 answer

0 votes
Carla Ann Rowland
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 9, 2024

In Service Management a Customer Request Type can be attached to the same issue type so my question is each Customer request type in your project have a unique issue type?


Use case example:

Need help with printer--- Service Request issue type

Need help with password --- Service Request issue type


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