How can I successfully configure the 30 days trial?

[maria_rapti]

Hi everyone, 

I have installed the server version free trial at a JIRA Service Desk 4.5.1 instance.

The problem is that it seems that is not configured property and I can't try out the tool.

Can you help please to figure out what might be wrong here?

Many thanks,

Maria

[maria_rapti]

Hi Christian,

First of all I cannot do anything while I am trying to go through the menu -> Profields -> get Started since I am getting the message that I don't have access, although I am connected with an administrator account. As you can see from the following picture.

 

Then after trying the Profields -> Administration page as it's recommended from the user manual in order to update the permissions, once again I cannot do anything. Check the image below.

 It looks like the plugin hasn't not installed / configured correct. Any idea what that might be?

[Cristian Ionescu]

Hi Maria,

Can you please confrim that your account is in site-admins group?

[maria_rapti]

I can confirm that the account I am using is in the site-admins group.

[Cristian Ionescu]

I think the best way is to open a ticket on the Vendor side:

https://jira.deiser.com/servicedesk/customer/portal/1/user/login?destination=portal%2F1

[Cristian Ionescu]

Hi Maria,

What error to you encounter?