Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,707
Community Members
 
Community Events
168
Community Groups

How can I see a custom field in a transition screen in the customer portal?

Hi! I need to add a transition screen with a custom field so when the customer execute the transition through the customer portal can see it.
I've created the custom field, add it to the screen and asociate this screen with the transition but when I execute it in the customer portal, the screen appears but I cannot see the custom field, when I do the same inside JIRA I can see it.
How can I fix this? Thanks from now on

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Jul 08, 2020

Hi Sofia, unfortunately this is not possible as it stands today. What you can do is set a default value for the custom field and it’ll get set to that when the customer transitions or simply use a post function. Finally, and maybe the best option(?) is to set up an automation to set the value of the one that transitioned the issue was a customer. I think that might be doable in automation but have not tried it myself. 

Do you know any plugin that can achieve this?¿

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the webResponse.body.data.first s...

679 views 4 20
Read article

Atlassian Community Events