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How can I enable the option for external customers to share their cases with their team members?

syee March 12, 2024

I would like to enable the option for external customers to be able to share their cases with their team members - from the portal in JSM On-Prem. Right now I can not add any other users, groups or add an email address.

Please check the image attached.

JSM.JPG

2 answers

0 votes
Emily _ DevSamurai
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 12, 2024

Hi @syee ,

To enable case sharing for customers in JSM, you'll need to configure the customer permissions in your project settings. Here's how you can do it:

Navigate to Project Settings > Customer Permissions > Configure sharing options > Save changes.

I hope this will help!

0 votes
aryder March 12, 2024

Hello Syee, 

Have you looked at your customer sharing permissions? 

https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/

 

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