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How can I disable 'request on behalf of'?

Hi Support,


How can I disable this feature 

'Jira Service Management: Raise issues on behalf of customers'


We currently don't need this feature but I am unable to edit or disable this from my end with 'site admin' role.


Thank you.

2 answers

If you use Scriptrunner Behaviours (on DC at least) you can hide the field using a Request Type mapping with the following code in the initializer:

def reporterField = getFieldByName('Reporter')
0 votes
Jack Brickey Community Leader Mar 17, 2021

Correct you cannot remove that. One thing to mention is that it does not exist when using the ITSM templated project. Question why do you wish to remove?

Because it is allowing our clients to see everyone else's email address. Also, we do not need this feature. our clients are creating the tickets for themselves.

Dirk Ronsmans Community Leader Mar 18, 2021

Hi @salvarez ,

Normally clients (as in customers) don't see that. Only an Agent would be able to raise something on behalf of another user.

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