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How can I disable 'request on behalf of'?

salvarez
salvarez Mar 17, 2021

Hi Support,

 

How can I disable this feature 

'Jira Service Management: Raise issues on behalf of customers'

 

We currently don't need this feature but I am unable to edit or disable this from my end with 'site admin' role.

 

Thank you.

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Jack
Jack Community Leader Mar 17, 2021

Correct you cannot remove that. One thing to mention is that it does not exist when using the ITSM templated project. Question why do you wish to remove?

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salvarez
salvarez Mar 17, 2021

Because it is allowing our clients to see everyone else's email address. Also, we do not need this feature. our clients are creating the tickets for themselves.

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Dirk Ronsmans
Dirk Ronsmans Community Leader Mar 18, 2021

Hi @salvarez ,

Normally clients (as in customers) don't see that. Only an Agent would be able to raise something on behalf of another user.

https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
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