The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi Support,
How can I disable this feature
We currently don't need this feature but I am unable to edit or disable this from my end with 'site admin' role.
Thank you.
If you use Scriptrunner Behaviours (on DC at least) you can hide the field using a Request Type mapping with the following code in the initializer:
def reporterField = getFieldByName('Reporter')
reporterField.setHidden(true)
Correct you cannot remove that. One thing to mention is that it does not exist when using the ITSM templated project. Question why do you wish to remove?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Because it is allowing our clients to see everyone else's email address. Also, we do not need this feature. our clients are creating the tickets for themselves.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @salvarez ,
Normally clients (as in customers) don't see that. Only an Agent would be able to raise something on behalf of another user.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.