Hi Support,
How can I disable this feature
We currently don't need this feature but I am unable to edit or disable this from my end with 'site admin' role.
Thank you.
Correct you cannot remove that. One thing to mention is that it does not exist when using the ITSM templated project. Question why do you wish to remove?
Because it is allowing our clients to see everyone else's email address. Also, we do not need this feature. our clients are creating the tickets for themselves.
Hi @salvarez ,
Normally clients (as in customers) don't see that. Only an Agent would be able to raise something on behalf of another user.
https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/
If you use Scriptrunner Behaviours (on DC at least) you can hide the field using a Request Type mapping with the following code in the initializer:
def reporterField = getFieldByName('Reporter')reporterField.setHidden(true)
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